Shopping

 

Temporarily out of stock / Backordered items

If an item selected is temporarily out of stock at the time of your order, you will be notified via email and advised of the expected ship date of the backordered item. Backordered items are shipped as soon as they are available with no additional shipping charges via the originally selected ship method. 

If your order contains item(s) that are in-stock and item(s) that are backordered, the in-stock item(s) will be shipped immediately and the backordered item(s) will be shipped as soon as they are available. There are no additional shipping charges for the shipment of backordered item(s).

Pre-Order

Q: What should I expect if I purchase a “Pre-Order” item?


A: Pre-Order is the ability to reserve a product prior to the date on which it becomes available for immediate purchase on our website. When you purchase a Pre-Order item, we will provide an estimated ship date for that item on your order confirmation email. Pre-Order items may ship separately from other items in your order, and you will receive a shipping confirmation email when the shipment occurs. If we are unable to ship your product by the estimated ship date, we will provide you with notice and you will have an option to cancel.

Q: When will I be charged for a Pre-Order purchase?


A: You will be charged at the time the order is placed.

Q: How can I cancel or edit a Pre-Order purchase?


A: You can check the status of your pre-ordered items online or by contacting us directly. If you need further assistance or wish to cancel or make a change to your pre-order before it ships, please contact us at 713-352-6796 or by email at 

Please note that any modifications to your order, including changes to your shipping address or payment method, must be made by cancelling your original order and placing a new order with the updated information and is subject to inventory availability at the time of the new order.

Offer Codes

Simply enter your Offer Code during checkout on the BILLING page. Offer codes are case sensitive and should be entered exactly as they appear. When an Offer Code is accepted, the offer will be reflected on the “Order Review” page.

Note: Only one (1) Offer Code may be used per order. When shipping to multiple addresses, promotions are applied accordingly. 

Sales Tax

We are required by law to collect state sales tax on orders being shipped to Texas. Sales tax will be assessed on the total purchase*, including shipping and handling charges. If you have other questions regarding sales tax, please feel free to Email Us.

Payment Options

Accepted payment methods:


American Express
Discover
MasterCard
Visa
PayPal 

We do not accept:


CODs
Layaway plan
Personal Checks
Money Orders
Credit cards with billing addresses outside the United States and Canada.


Important information:


* For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

Returns & Exchanges

Due to the nature of our product, returns are not accepted. Although we aim for customer satisfaction, please contact us if you have any concerns.

If your order arrives damaged, please refer to Damaged Items

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Damaged Items

When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please retain the box, the packing materials and the items inside and contact us within 72 hours.

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© 2023 by J Fields & Co, LLC

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